Introduce Yourself

We want to get to know you! Tell us where you’re from, what you like to do in your free time, interests, and what you're trying to learn in this community!

  • 50 Topics
  • 156 Replies

50 Topics

sarita
saritaNew Participant
posted in Introduce Yourself

Sarita from Almabase, Inc.

Hi all,I’m Sarita. I am Director of Customer Services here at Almabase. I handle Support and Onboarding for customers. We are a bootstrap Startup.My struggles are the same as any of you. Trying to provide the fastest response possible through Support. Figuring out a way to best train the customers to ensure the customers are equipped with the Product. And more. I have joined this community to learn from you all and share whatever I have been discovering. Thanks! PS: I work from Bangalore, India.

1
emaynez
8 months ago
Allison Lewis
Allison LewisNew Participant
posted in Introduce Yourself

Allison from Kentucky

Hi everyone! I’m Allison, and I live in Central Kentucky. I work remotely for Beck Technology which is based in Dallas, Texas. I enjoy reading, singing, and spending time with my family. I am passionate about learning which is why I am in the role of Learning & Development Lead tasked with building learning content for new customers as well as our Implementation team and managing processes and procedures around learning. I would love to hear your suggestions on LMS platforms you love, encouraging engagement in learning, and any proven ways that the learning team makes implementation easier.

5
emaynez
8 months ago
JeffKush
JeffKushKnown Participant
posted in Introduce Yourself

Jeff from Boston

Hi there! My name is Jeff Kushmerek and I have been implementing customers since Y2k days. I currently run a company called Infinite Renewals, and love to spread what I have learned over the years

10
JeffKush
8 months ago
RyanV
RyanVNew Participant
posted in Introduce Yourself

Ryan from North Carolina

Hello everyone!  My name is Ryan and and I am a Partner Success Manager for an Ed Tech company based in Durham. Originally from Alaska, I am still trying to adjust to the humidity down in NC. My background has primarily been in sales (insurance, SaaS) and teaching. I taught for 3 years in my hometown before moving to NC with my fiance.  I have been in my current role for about 10 months now and am excited to be a part of this community among other Success communities out there. I love the challenge onboarding and retention bring and really value the ability to build value and relationships with our partners. I’ll have a lot more questions than answers on here and I hope that is alright! Excited to share ideas and learn from everyone!

11
DLenders
8 months ago
Carre Lee
Carre LeeNew Participant
posted in Introduce Yourself

Hello from the East Coast of Canada!

Hi everyone! Just joined on with GuideCX recently. I’ve been in an implementation role for 15+ years and absolutely love it. I’m excited to learn new tips and tricks and thrilled to roll out GuideCX within our organization! Looking forward to chatting further!Cheers,Carrie

3
emaynez
8 months ago
JSchelling
JSchellingNew Participant
asked in Introduce Yourself

Newbie - welcome and go to resources

Excited to be part of this!  In the metro Atlanta area (Kennesaw for those who know).  Started in Customer Ed 2 years ago and morphing into Implementation/Enablement with Event Planning software.  As we start this journey - what are the top 5 resources that are must haves (reads, listens, watch, etc)?

1
emaynez
8 months ago
CindyC
CindyCNew Participant
posted in Introduce Yourself

Guess this makes today our Kickoff!

Hi there! I’m Cindy from Atlanta, long time user, first time caller. I manage an implementation team at Maxio (fintech) and have been doing software implementations for over 10 years. Excited to learn more about how other teams approach onboarding/implementation and network with other people in the industry. 

4
JSchelling
8 months ago
John Kistner
John KistnerParticipating Frequently
posted in Introduce Yourself

Hello from Longview, Texas. Yes its hot here too!

Hello everyone!  My wife & I love cruising in our Jeep wrangler with the top, and doors off on our day’s off.  However, its been so hot here lately in TX, you have to take advantage of the cool morning rides.  The dogs appreciate that as well, as they love to go bye-bye with us.  Best wishes to everyone new to GuideCX - we've been using the product 2.5 years it seems, nearly 1200 projects between our staff members.  Awesome team we have in the GCX office!  Thank you all.  

7
John Kistner
8 months ago
jscott
jscottNew Participant
posted in Introduce Yourself

Introduction

Just wanted to introduce myself in this venue.  My name is Jeremy Scott.  I have been a project manager at Tyler for about 2.5 years now.  I have previously been a teacher, auditor, network engineer, web engineer, sr business systems analyst and many other things.  I live in Prosper, TX.  I love to cook, watch tv, and play pickleball.

4
Mark Mitchell
8 months ago
H
Harsh159New Participant
posted in Introduce Yourself

Hello From Toronto

Happy Sunday Folks!I am harsh from Toronto,Canada with 5+ years of experience as Tech Implementation,Tech project manager,Support and Customer Success.I am actively looking for new role in Canada-US

2
H
9 months ago
C
Casey WiltBrainy
posted in Introduce Yourself

Howdy from Texas!

Greetings all! I’m Casey - I lead the Implementation (aka Onboarding) group at Beck Technology. Our PMs are responsible for moving new clients onto our construction estimating platform (DESTINI Estimator). I’ve been here since our first client joined in 2016 and it’s been an exciting ride to grow from 14 employees to about 70!My favorite moment of the day is when my 2 year old son knocks on the office door and tells me it’s “no more work” time - my family is my #1 hobby! We love getting outside (even in the Texas summer heat). If I’m out on my own, you’ll find me in the tractor at the family ranch or, as often as possible, out in the woods for hunting season.Looking forward to building a network of nerds with the same passions - I love crafting creative solutions to help make clients successful, and I have stumbled onto a new passion of operational excellence (automations/integrations/removing barriers for the team).

3
Mark Mitchell
10 months ago
SamDurfey
SamDurfeyParticipating Frequently
posted in Introduce Yourself

Hi from Salt Lake!

Hi Everyone! My name is Sam, I’m a mom of soon to be 3, Onboarding superfan, and bookaholic. When I’m not whipping up snacks or my face isn’t down in a book, I like to spend time with my family outside. I work as a Global Program Manager for Qualtrics and run all of our digital onboarding programs through Customer Success. In the last year I’ve worked to launch our first ever Omni-channel digital onboarding journey including self-service checklists, email, in-product, and more. Very big accomplishment I’m proud of, but looking forward to learning even more about how we can improve our Onboarding experience. Would love to connect with you! 

5
Mark Mitchell
10 months ago
chloehandelman
chloehandelmanParticipating Frequently
posted in Introduce Yourself

Just another business operations nerd...

Hey Everyone!!  My name is Chloe Handelman and I am an independent Operations Consultant currently based in Bali, Indonesia. I am originally from Rochester, NY but left the States 4 years ago and have been living abroad since. I love CrossFit, traveling, meditation, and spending time by the water. My background is in industrial engineering and I am a total business operations and process improvement nerd. I support CEOs to implement Operations Strategies in order to streamline their processes and systems so they can get out of the day-to-day management or delivery and focus on the work they love. Pretty much anything post-sale is fair game for me. I love supporting fast-scaling businesses to streamline their team, client, and delivery management processes and systems.Don’t be shy, say hey! 

5
BuiltORDtough
10 months ago
ellibot
ellibotEmployee
posted in Introduce Yourself

Your friendly neighborhood 🤖

...Beep boop bop…Elliott Leonard here!! I am an automation/integration enthusiast, especially when it comes to onboarding and customer success. I believe companies will place greater emphasis on digital touch in 2023 and beyond. I would love to hear how you are approaching this!

2
C
10 months ago
bobm
bobmEmployee
posted in Introduce Yourself

Hello World!

Just saying Hello in the platform!Looking forward to all of us helping each other work better together! :-)Greetings from San Diego, CA!

7
dana_slapfive
1 year ago
chrishaleua
chrishaleuaCommunity Manager
posted in Introduce Yourself

Your advocate in GUIDEcx product management

 

1
emaynez
1 year ago
dfarnsworth
dfarnsworthEmployee
posted in Introduce Yourself

Come Work for GUIDEcx!

Hey everyone! I’m Dallin. I’m the Senior Corporate Recruiter here at GUIDEcx. Whether we have a position open you are interested in or not, i am always happy to jump on a call to network with you and share why GUIDEcx is an amazing place to work!

0
dfarnsworth
1 year ago
B
briarogersEmployee
posted in Introduce Yourself

Hello from SanFran!

Hi, My name is Bria and I’ve worked in the Onboarding Space for ~5 years! I’ve been an Onboarding Specialist, an Onboarding Director, and now am a Customer Engagement Manager. I love getting others connected and excited about working with new tools or adopting new processes to make life better!  

1
emaynez
1 year ago
M
mahirobEmployee
posted in Introduce Yourself

Hi! I am Rob!

Excited to be here.

1
emaynez
1 year ago
ryanngill
ryanngillEmployee
posted in Introduce Yourself

Hi from SLC!

Hi!My name is Ryann Gill, and I’m over on the marketing team at GUIDEcx. I’ve been on the team for two years and love it! It’s so great to work with positive people that are excited to build the customer onboarding category every day. 😊 The reason I’m excited to be part of this community is because anyone involved in onboarding is the unsung hero of a company. It’s such a fun/challenging/difficult position, and I’m excited to see the industry leaders come together and share best practices and advice with each other!In my free time, I absolutely love to cook and try new foods! One of the highlights of my day is going to the grocery store and find something new to try. I also ski and try to get out and do watersports in the summer, a few years ago we had 65 lake days and maybe one year I get beat that record.  Excited to be part of this community. 😊  

1
emaynez
1 year ago
elangenberg
elangenbergNew Participant
posted in Introduce Yourself

Greetings from the frozen tundra!

Hi everyone! I’m Erin from Marquette, Michigan (on the beautiful, yet frozen, shores of Lake Superior in the Upper Peninsula.) I am a seasoned CX professional with over 15 years of experience in the BPO and telecommunications industries. Being a customer-centric person, I live for the WOW factor I can bring my clients, and striving to exceed their expectations is one of my biggest driving forces. I’m a lifelong learner and am currently wrapping up my MBA. I love to collaborate and learn from my peers and am really looking forward to working with you all on this exciting venture.

3
Mark Mitchell
1 year ago
Sara Fowers
Sara FowersEmployee
posted in Introduce Yourself

Excited to be here!!

Hey Ya’ll!!My name is Sara Fowers 👋🏻A few things about me: I love Basketball 🏀, Music 🎼, Television & Movies 📽, and Theatre 🎭 I married my high school sweetheart nearly 10 years ago and am a mom to a beautiful and sweet natured 3 year old boy and 2 overly affectionate cats 💛💛💛 I have a Bachelors Degree in Human Resource Management 📚  I am a Support Experience Guide at GUIDEcx, and I have worked in support or support related positions for 10+ years💪🏻 

1
emaynez
1 year ago
dana_slapfive
dana_slapfiveInspiring
posted in Introduce Yourself

Hi!!! I'm Dana Alvarenga

I have over 15 years experience in the technology industry within sales, sales training, management, customer education and success.  At SlapFive I am the VP of Customer Experience and lead the Customer Success function, along with Education, VOC, and Advocacy.  In my role I am always striving to deliver an amazing customer experience by constantly improving, educating, and building customer focused programs and processes.  You could say I am a bit customer obsessed, I am also a lover of travel, food, my family and LOVE a good reality tv show series, Bravo anyone!?

2
emaynez
1 year ago
rondeaul
rondeaulBrainy
posted in Introduce Yourself

Hi - I'm Leo Rondeau

Greetings and salutations!  I'm Leo from Hartsville, SC (for now).  I've been leading implementation and PS teams for about the past ten years and have loved getting clients their first taste of the product.  I'm a 20 year Air Force veteran and have served in some pretty cool places like Germany, Saudi Arabia, Iraq, and the White House.  I love figuring out better ways to deliver the implementation experience to our customers and help my team grow and work towards their "next".  Looking forward to collaborating with the Onboarding Network. 

1
emaynez
1 year ago
A
ASarnelliNew Participant
posted in Introduce Yourself

Happy to be here!

Hello all! I am Ashley from Little Egg Harbor, NJ (moving to Marion, IL in less than a month!) I have worked within implementation for 7 years, leading for 3 of them, specifically for payroll, HRIS, Time and Attendance, as well as talent acquisition. My goal is always to help my team create the best experiences for our new clients, working together to implement changes making our turn arounds smooth and fast. Looking forward to collaborating with you all!

1
emaynez
1 year ago
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