Product Q&A

Find answers, help, and inspiration from other users, product experts and GUIDEcx Support team

  • 49 Topics
  • 124 Replies

49 Topics

Kevin
KevinParticipating Frequently
asked in Product Q&A

Links as project attachments.

How do I add links as project attachments? There is an opportunity to add them during initial project setup, but I can’t see where to do this once the project is in progress.

2
J
5 days ago
J
josieburgettNew Participant
asked in Product Q&A

Can't Find "View As" Customer

This article shows that there is the ability to view a GuideCx project as one of the customers on the project. I cannot find this functionality in any of my projects. Can anyone help me find this? Is it supposed to be in the Team tab?

2
J
6 days ago
B
blstrockNew Participant
asked in Product Q&A

Buttons not rendering properly in Outlook Desktop

Brand new to GuideCX. Does anyone else have issues with the Task status buttons rendering properly in the Outlook Desktop application? It’s cutting off the text in the button unless I really zoom out to ~60% in the email. Works completely fine in the browser version, but this seems like a pretty significant flaw in a very common application, and most of our team and customers use Desktop.

2
B
6 days ago
Kevin
KevinParticipating Frequently
asked in Product Q&A

Editor for writing custom emails

Hi all. The knowledge base articles around implementing custom emails are pretty clear, but are thin on detail about how to create the template for these custom mails. I know that I need an html editor, but which one is best and how does that process work? Can I create the email and then save the html code to import into the custom email section of GuideCX? Can someone help me with this?

2
Kevin
11 days ago
P
PortoNew Participant
asked in Product Q&A

Keyboard shortcut to apply URL

Is it possible a URL can be added via a keyboard shortcut? Example:Instead of clicking the link icon to add the link, I can simply press CTRL+K (on a PC) to add a link.  

3
emaynez
12 days ago
bnpguidecx
bnpguidecxInspiring
asked in Product Q&A

Sort on Completed Tasks in Projects View

I am on the Projects view. I only have 1 column sorted. That sorted column is “completed tasks”.  The results is not as expected.  Please see the attachment. Why would the 10 completed tasks not be under the 13 completed tasks? 

1
emaynez
13 days ago
P
PortoNew Participant
asked in Product Q&A

Notes > Internal: response via email posts as Public.

In a Task’s Notes > Internal section, I @ an internal team member in an Internal note I entered and saved. (functions as expected) The internal team member receives a ‘ <my name> mentioned you in a task on the project <name of project> email. (functions as expected) The internal team member replies to the email (functions as expected) GUIDEcx seems to capture the reply as a Public note (functions unexpectely) Expectation is that GUIDEx would capture the response as and Internal note Curious if anyone has had a similar experience.Thanks!

8
P
24 days ago
EHill
EHillKnown Participant
asked in Product Q&A

Microsoft Outlook error - Does not recognize the reply-to address as valid

Has anyone run into issues with being able to respond to GUIDEcx tasks via email in Outlook?A customer I am working with advised that they are unable to directly respond via email as outlook  will not allow the "respond via" email. The reply-to address seems to be the issue, its not being recognized as a valid email address. Is this maybe something their IT may need to add to an allowlist? Im pretty unfamiliar with Outlook so I’m not sure where to get started in trying to help them resolve this issue.

3
EHill
24 days ago
emaynez
emaynezCommunity Manager
asked in Product Q&A

Is there a way to update a project with a revised template?

I have existing projects and I have made a change to a template and want to update it to all the projects. How can I do that?

4
EHill
27 days ago
KimberleyFrancis
KimberleyFrancisEmployee
asked in Product Q&A

What practices have you found that help remind your customers to update their task statuses?

One hurdle that GUIDEcx users must leap, is getting their customers to start using the platform in the way it’s meant to be used--streamlining all communication into the platform with project and task notes AND updating task statuses to provide visibility and keep the project momentum rolling.We all know it’s easier said than done! It’s a new “accountability muscle” that your customers have to flex. However, there are some best practices that can be applied to increase customer engagement with the platform. What methods have you implemented that proved successful in getting your customers to update their task statuses? 

6
VGarrison
1 month ago
bnpguidecx
bnpguidecxInspiring
asked in Product Q&A

How to refresh the Task Screen that I am on?

When I am on my task screen, and I refresh the page, the task list goes to my default task view.What is the proper way to refresh the task screen, with the filters that I’m using at that moment?  

12
bnpguidecx
1 month ago
EHill
EHillKnown Participant
asked in Product Q&A

Can you disable the "You have been added to a project" email notifications for internal users?

There are some tasks we have set for other internal teams and they really don’t need the “you have been added to a project” email, they just need the task ones.Can you disable that email? Also they really dont need the “project overview” emails, but I still want to send those to the customers. Can we disable those for specific users?

5
emaynez
1 month ago
emaynez
emaynezCommunity Manager
asked in Product Q&A

How do I reassign all these tasks with bulk edit?

I’ve selected 34 tasks that need to be reassigned to someone else, but they aren’t showing up in the drop down. I keep getting a “No Users Match the Selected Responsibility” error.How do I reassign these tasks?PS We have resource management. Not sure if that helps.

1
J
1 month ago
emaynez
emaynezCommunity Manager
asked in Product Q&A

What happens when you cancel a project?

if you cancel a project can the customer still access it?

0
emaynez
1 month ago
emaynez
emaynezCommunity Manager
asked in Product Q&A

How do you add third-party users?

Where do I go to add third-party users and who generally should be a third-party user?

0
emaynez
1 month ago
emaynez
emaynezCommunity Manager
asked in Product Q&A

How do notifications work for participant tasks?

When will participants receive the participant task instructions and how do you resend them?

0
emaynez
1 month ago
emaynez
emaynezCommunity Manager
asked in Product Q&A

Can you assign a checklist to more than one assignee?

I can’t seem to assign two customers to one shared checklist (it’s on a single task).I was only able to assign all the tasks to one customer, and now the other customer whom I didn't assign all the tasks to can’t see the checklist in their compass view.Any tips or workarounds are welcomed!

0
emaynez
1 month ago
emaynez
emaynezCommunity Manager
asked in Product Q&A

Can you change the done date in a task?

The team member marked a task as done a few days later than they actually completed it. How can we make it match reality? 

1
emaynez
1 month ago
emaynez
emaynezCommunity Manager
asked in Product Q&A

Why am I missing a project?

I had a project titled “[Customer Name] Onboarding” that is missing from my GUIDEcx account. I have not been able to successfully click through to its url through Salesforce integrations or any of my emails. It should be located at the url: https://app.guidecx.com/app/projects/project-id#But every time I access it I am either getting an error page or redirected to my main project view page, even after clearing my browsing data and using an incognito window through chrome.Help please!

1
emaynez
1 month ago
emaynez
emaynezCommunity Manager
asked in Product Q&A

What is the external id field used for?

Is this a default field? Why does it exist? 

1
emaynez
1 month ago
emaynez
emaynezCommunity Manager
asked in Product Q&A

Can I pull project hours via API?

I want to know if it’s possible to send the time tracked data from GUIDEcx to a different system.

1
emaynez
1 month ago
emaynez
emaynezCommunity Manager
asked in Product Q&A

How come I can't @mention someone on my project?

I’m in my project and when I type @ no customers appear.I’ve also noticed I can’t @mention my supervisor. Their name isn’t appearing in the dropdown list.

1
emaynez
1 month ago
emaynez
emaynezCommunity Manager
asked in Product Q&A

How do I learn more about GUIDEcx features?

I’m interested in learning about:Recipe Builder (I want to integrate with Zendesk) Resource Management Workspaces Custom Reports/Report Builder Time TrackingWho do I reach out to?

1
emaynez
1 month ago
emaynez
emaynezCommunity Manager
asked in Product Q&A

How do I prevent customers from working ahead?

I have a customer that has been completing tasks where dependencies haven’t been met. (Waiting on internal things before they should be able to work on their tasks).How do I enforce a strict rule to prevent them from working on things that aren’t ready?

1
emaynez
1 month ago
emaynez
emaynezCommunity Manager
asked in Product Q&A

How can a task assignee keep others in the loop with their task status?

I have a customer that is assigned a task. When they complete the task, they want others on their team to be notified so they stay in the loop. They don’t want to forward the email to other customer participants.

1
emaynez
1 month ago
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