Hi Everyone! My name is Sam, I’m a mom of soon to be 3, Onboarding superfan, and bookaholic. When I’m not whipping up snacks or my face isn’t down in a book, I like to spend time with my family outside. I work as a Global Program Manager for Qualtrics and run all of our digital onboarding programs through Customer Success. In the last year I’ve worked to launch our first ever Omni-channel digital onboarding journey including self-service checklists, email, in-product, and more. Very big accomplishment I’m proud of, but looking forward to learning even more about how we can improve our Onboarding experience. Would love to connect with you!
Hi from Salt Lake!
Welcome to the ON
I can’t wait for you to share your wisdom and experience with running the digital onboarding programs at Qualtrics! What tools have you used that helped power that experience?
Hey
- Gainsight: Email, Frontline CTAs, Frontline Visibility
- Pendo: In-product messaging
- Internal Tools (Self-developed): Customer HUB w/self-service checklists, journey orchestration
Welcome
Welcome,
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