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MARCH 2024

🌱 Spring Brings Blossoms 🌱

It feels like spring is right around the corner - at least at GUIDEcx HQ.

We're welcoming a freshĀ ticketing experience, rolling out our "View As Customer" feature in Labs, and introducingĀ 4 more sweet features.

Springtime is time for new growth. And we want to keep growing GUIDEcx into the best customer onboarding platform we can for you.

So buckle up for some fun new features and updates, landing in GUIDEcx.

šŸ“ŠĀ MAKE MORE DATA-DRIVEN DECISIONS

Introducing our new Report Builder! Now you canĀ expand beyond the out-of-the-box reportsĀ in Report Navigator toĀ customize layoutsĀ andĀ create cardsĀ in your own analytics environment. Drag and drop from hundreds of available charts in our library, orĀ define totally new visualizations from scratchĀ in seconds. Plus,Ā transform GUIDEcx data by combining it with connections to any system you use.Ā LEARN MORE

šŸŽŸļøĀ NEW SUPPORT TICKETING EXPERIENCE

Starting today,Ā all conversations will be initiated off ticket creation. This allows you to see all support tickets submitted by your team. Not only that, you can also view the details and even join the conversation.Ā LEARN MORE

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šŸ’¬Ā ENGAGE CUSTOMERS WHERE THEY ARE

SMS has the highest open rateĀ and now you canĀ reach your customers on their mobile device!Ā Customers who opt in toĀ SMS notificationsĀ can update their task status, add attachments, send notes with mentions, and access projects in Compass... allĀ without logging in! LEARN MORE


šŸ›¬ FEATURES LANDING SOONĀ šŸ›¬

These features are coming super soon. Stay tuned for in-app announcements! Don’t forget you can reach out to your CSM any time to ask questions!

šŸ‘€ View As + Customer Roles (LABS)

Invite the right customers to your onboarding project andĀ see what they see! Coming to Labs soon.Ā LEARN MORE HERE

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šŸ‘©ā€šŸ’» Organize your teams withĀ Workspaces

Workspaces give you the flexibility to build unique spaces for your teams, brands, locations, etc all within one GUIDEcx instance. LEARN MORE HERE

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🧭 Embedded Customer Portal

Onboard your customers from within your own website!Ā Ā LEARN MORE HERE

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šŸ”„Ā GUIDEstory: Jackie from HBI Solutions

Jackie’s team had found themselves working tirelessly to serve their clients, butĀ struggled to balance easy customer communication with internal efficiency, including clear visibility into the team’s workload and revenue impact.

See how Jackie was able toĀ improve customer engagement by 95%Ā and show her team’s impact on revenue to executive leadership by partnering with GUIDEcx.

WATCH JACKIE’S GUIDEstory


😱 DON'T MISS THIS 😱

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If you have any questions about these new features, please don't hesitate to reach out to your CSM at GUIDEcx!

See you on the flip side,

šŸ’™ Your friends at GUIDEcx

PS We'd really love it if you couldĀ tell us what you thinkĀ about GUIDEcx!

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