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Question

Email and Responses Duplicating

  • December 9, 2024
  • 1 reply
  • 51 views

Samantha-Lucas

Hello,

Myself and another member of my team haven’t been receiving emails when a customer contact us in messages. We aren’t receiving the daily digest or messages when being @mentioned. 

Also, I noticed some messages are duplicating in the system. If anyone at GUIDEcx would like a screenshot of this, please reference ticket #5346. 

Best,
Sam

1 reply

chrishaleua
Forum|alt.badge.img
  • Community Manager
  • 169 replies
  • February 21, 2025

Resolved now.