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I was talking with a colleague about basic training for new users in applications, and how a lot of websites/apps are running with tools like WalkMe, Userpilot, etc to give step-by-step training on a DIY basis. Super cool. 

Wanted to pick the brains of this community to see…

  1. What in-app training tool are you using?
  2. Are you using with web-based (browser access) tech, desktop, or both?
  3. What do you love/hate about it?

Exploring options to bring to our team for future enhancements - thanks for any input!!

Casey - great question.

1- We use Intercom to help folks walk through the product

2 - it is web based

3 - There is fair amount of set up in it, but it does have a pretty robust if/then logic rules.  The reporting is really good on it.  Pricing is interesting...starts really cheep, but then can get expensive as you scale. 

Thanks Todd! Hoping someone chimes in with a desktop solution too, as we have both web and desktop apps in the suite.

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