Sometimes you get a customer that was either overpromised something or they feel like they run the town. Even if you’re a seasoned onboarding pro this can be tricky to navigate, but it seems a whole lot worse when you’re new! I’ve had my fair share of demanding clients when I first started!
So… how do you handle a customer with high demands?
What I like to do is set clear expectations about timelines and features. If there is a feature that they feel needs to exist and is a dealbreaker if it doesn’t (classic overpromised situation), then I kick them back to sales to figure out if they were oversold on something.
How do you handle those escalations??? Comment below!