Happy Friday everyone! We’ve all been there and wow. I think these interactions with customers are what truly refines your soft skills as an implementation specialist. 

I remember at my first onboarding gig the customer THOUGHT the sales rep promised that we’d ship out hardware free of charge. What a conversation that was. Thank goodness for call recordings. Luckily the customer misremembered and we didn’t have a sneaky sales rep on our hands. Unfortunately the customer canceled immediately.

I guess my takeaway is - build strong relationships with sales early on. The more they know about accounts that churn the more they can tweak their talk tracks. They want to sell more. We’re all on the same team. Let’s level each other up!