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Unanswered questions

3 Topics
Samantha-Lucas
Samantha-LucasNew Participant
asked in Messaging (Labs)
Email and Responses Duplicating

Hello,Myself and another member of my team haven’t been receiving emails when a customer contact us in messages. We aren’t receiving the daily digest or messages when being @mentioned. Also, I noticed some messages are duplicating in the system. If anyone at GUIDEcx would like a screenshot of this, please reference ticket #5346. Best,Sam

251
chrishaleua
cjones
cjonesNew Participant
asked in Product Q&A
How can I change the default report that shows when I go to the Reports section?

I have an old report (that we no longer use and purposely hid) that is the default when I click the “Report” section to view reports.  How can I change this to another report?    

111
chrishaleua
EHill
EHillKnown Participant
asked in Product Q&A
Project Template Updates and Organization?

Wondering how people are managing template changes & organization. Our templates are used via an integration, and so it can be challenging to make updates because projects may be created while trying to make edits and updates.I’ve started making copies of the existing template, updating it and then swapping it out. However now I have a number of templates that  dont need anymore. Theres no archive and I worry about messing with reporting if I delete the templates. 

252
EHill
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