When you see this error, chances are this user you are trying to add to your organization has been deactivated (95% of the time it’s this) or their email is already in our system with a different provider (rarely happens, but it’s not impossible).

The first step to solving this is to check the deactivated users list!

If you see their name on the deactivated list, all you need to do is restore access to that user. Here’s a step-by-step:

1. Select the user to expand the drawer
2. Scroll to the bottom
3. Select 'Restore Access'

At that point, if the user can't remember their password, then they can request a password reset from the login page here: https://app.guidecx.com/auth/login