What is industry standard? How can I establish a good baseline? How can I improve it?
Solved
What is a good CSAT score to target?
Best answer by emaynez
The best place to start would be to establish your baseline by tracking CSAT at the end of each project. After 10-20 responses, you should have a good idea as to where you are at.
From there, I recommend interviewing customers who leave any scores that are below 4/5
So any passives (3) or detractors (<3)
Check out this article that goes over how to set up CSAT! https://help.guidecx.com/en/articles/6543345-csat-surveys
The best place to start would be to establish your baseline by tracking CSAT at the end of each project. After 10-20 responses, you should have a good idea as to where you are at.
From there, I recommend interviewing customers who leave any scores that are below 4/5
So any passives (3) or detractors (<3)
Check out this article that goes over how to set up CSAT! https://help.guidecx.com/en/articles/6543345-csat-surveys
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