Onboarding is the process in which you help new users get familiar with your software/service/product. Many companies and teams are focused on the first AHA moment or initial time to value. However, in order to drive renewals you need to set the customer up for continual success. That’s where adoption is the name of the game! When users don’t adopt your software, service, or product the chances of renewal drop significantly.
What are some of your tips and tricks for ensuring your product is installed correctly and users know how to use it so it doesn’t become shelfware?
Comment below!