Take a second to put yourself in your customer’s shoes. If you got dropped off into your onboarding experience what parts of the onboarding, if any, would:
- Blow your socks out of the water? (In a good way)
- Leave you confused, wishing you had better communication?
- Get you lost, wishing you had more guidance?
I’d love to hear your thoughts on the questions above. (No need to go in detail, but I bet your customer’s pain points are similar to other’s pain points!)
Let’s compile a list of things that customers would deem a good customer onboarding! Drop your thoughts, questions, and challenges below so we can cover it in our weekly livestream: