QOTW 9/7: What does good customer onboarding look like according to customers?

  • 4 September 2023
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Take a second to put yourself in your customer’s shoes. If you got dropped off into your onboarding experience what parts of the onboarding, if any, would:

  • Blow your socks out of the water? (In a good way)
  • Leave you confused, wishing you had better communication?
  • Get you lost, wishing you had more guidance?

I’d love to hear your thoughts on the questions above. (No need to go in detail, but I bet your customer’s pain points are similar to other’s pain points!)

Let’s compile a list of things that customers would deem a good customer onboarding! Drop your thoughts, questions, and challenges below so we can cover it in our weekly livestream:

 


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🔑 Key Takeaways 🔑

1. The first step to creating a good experience is hiring someone who is knowledgeable about the pain points you solve.

2. Provide resources for your team to become industry experts!

3. Audit your experience regularly

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