In today's competitive business landscape, on-time delivery is a critical factor in building customer trust and driving growth. How do you measure if you’re running late? How do you identify common themes? How do you address what’s slowing you down?
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Being the data nerd that I am, I like to use a pacing chart (see example below). This helps me know exactly where I’m at, and whether I need to adjust the project plan or reconsider scopes.
Not from a personal standpoint, but from judging whether our customers are “on-time” with delivering their onboarding of our product. We have set an Onboarding Milestone at 3 months, then we have benchmarks that lead up to that 3 month milestone. If customers get off track, or miss a benchmark, we have programs built in to help get back on track.
I like that webinar you shared though
You’ll be happy to know that delivering value is like a 5 course meal! Not all the plates should come at once, but rather one at a time! That will help them get stoked for the rest of the meal!
I love that there are playbooks in place in case they get off track as well!
PS we’ll have to have you join our next livestream,
See what’s happening in the ON here
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