QOTW 6/12: How can escalations be a good thing in onboarding?

It’s common for customers to get upset during onboarding (we won’t dive into the many reasons why), but it’s easier than you think to turn an irate customer into a loyal brand advocate. Problems inevitably arise, it’s how you solve them that makes all the difference. Please share a story of when you had an upset customer and how you turned the situation around!