Out of Onboarding...What's next?!

Congrats on graduating onboarding, @mayres! 

@jjmcdev @willpatterson @bnpguidecx might have some recommendations!

As far as my recommendations, I really like the content that @JeffKush and @Rod Cherkas share on linkedin. (They have a lot of really great insights regarding onboarding!)

Thanks for the mention! 

@mayres I have a lot of topics in my podcast: https://www.youtube.com/@infiniterenewals

and blog: https://infiniterenewals.com/blog

Let me know if any of that doesn’t cover it, and I am happy to chat and point you in the right direction :)

Oh! I love talking CS and post-sales!  There’s so much community and support out there, so don’t worry.

Here are some of my favorite podcasts:

https://podcasts.apple.com/us/podcast/gain-grow-retain/id1476256054

https://podcasts.apple.com/us/podcast/cs-school/id1652877812

There are also a bunch of Slack communities as well. The Gainsight Admin Community is strong and while mostly centered around the Gainsight platform - they discuss a lot of platform agnostic topics:

https://join.slack.com/t/globalgainsightadmins/shared_invite/zt-29cejrt03-h91bY208GTxf09LT_6VT_Q

ChurnZero has a User Community - but I think you have to be a CZ Customer to join?

Gainsight has a public User Community, similar to GuideCX’s. 

https://communities.gainsight.com/

Intercom has a really strong and public user community:

https://community.intercom.com/

And while not a CSP or Support platform - there are Customer Advocacy Platforms like Influitive (similar to Insidded, Higher Logic) that have really strong user communities too. I’ve learned a lot from Influitive’s VIP community.

https://community.influitive.com/forum/

Hi Everybody! Thank you for these suggestions.  I have already read some of @JeffKush blog posts and found some helpful nuggets.  I’ll share these with my team and dive in.