Our friends over at Leonardo247 are looking to add an experienced Customer Implementation Specialist to their growing company! This position will report to the Director of Implementation. The Implementation Specialist role entails regular engagement with property management professionals to evaluate client needs, act as a consultant to clients during account creation process to ensure best practices are being utilized, be an expert and champion of the platform, and provide ongoing, as needed support for mature clients.
Are you the type of person that loves to manage a proven SaaS onboarding process that puts you in the front seat with stakeholders and executives where you'll collaborate on the best path forward? Do you naturally build rapport with both customers and teammates while building trust and commitment to the project? Are you a customer advocate - always actively listening to customer needs and passionately translating those needs through appropriate internal channels? Are you a curious, logical thinker that always seems to be a couple of steps ahead? If so you sound like a great fit for the Customer Implementation Specialist role at Leonardo247!